Please see our detailed shipping FAQ page here

USA & Canada
Returns are accepted within 30 days for unused items in original packaging.

At checkout, you’ll have the option to purchase Checkout+ for $3.98, which includes:

• Free return shipping
• Free exchanges (new pair ships to you at no extra cost)

If you choose Checkout+:

• You’ll receive a free prepaid return label
• Exchanges ship free of charge
• (If exchanging for a higher-priced style, you’ll just pay the difference)

If you opt out of Checkout+:

• Return shipping costs will be deducted from your refund

To start a return please click HERE

International Orders (Outside USA & Canada)
Please contact us at hello@adelisaandco.com to start a return.

We’ll provide the return address, and customers are responsible for return shipping costs.


Final Sale:  All accessories, clearance items, and seconds-quality shoes are final sale.

Original shipping costs are non-refundable.



Can I exchange my shoes for a different style/size?
If you have purchased Checkout+ you will be able to exchange your shoes. If not, you will have to return your shoes, receive the refund and repurchase.

I wore my shoes a few times, and I want to return them. 
Returns are accepted for unused products in their original packaging only. If the item you wish to return does not meet these requirements, we do have a Facebook B/S/T group where you can try to sell your second-hand shoes.


There was an issue with my order, what do I do?
If there is an issue with your order please notify us within 7 days upon receipt of your order.

Orders move to our fulfillment centre quickly, so we can’t guarantee a cancellation. If you need to cancel, email us at hello@adelisaandco.com as soon as possible and we’ll do our best to catch it before it ships. If it has already shipped, you’re welcome to return it once it arrives, following our return policy.

Once an order is placed, we’re unable to edit it. That includes the shipping address, sizes or styles, discount codes, and adding Checkout+. Please double-check your order before completing checkout, especially your shipping address, since the Shop App sometimes fills in an older saved address.

If you ordered the wrong size, you’re welcome to start an exchange once your order arrives. If your package is returned to us because of an address issue, we’ll issue a refund once it’s received back at our fulfillment centre.

We have a detailed and helpful sizing page located here.

Please check out our leather care guide here

Yes, we work with both influencers and affiliates. If you are interested in working with us, please follow the link provided here to apply.

Unfortunately, due to recent changes in EU regulations regarding online sales, we are not able to ship to countries within the European Union at this time. We’re so grateful for the interest from our European friends and hope to be able to ship there again in the future.

Most of our styles restock seasonally. The best way to know when your size is available is to click “Notify me when available” on the product page. You’ll get an email as soon as it’s back.

We’re unable to reserve shoes or give exact restock dates for individual sizes, but we’re always happy to share an estimate if you email us.