All of our items ship from Michigan, U.S.A

Order Fulfillment Time
- Approximately 1-3 business days

USA Shipping Options

Flat Rate Shipping: $7.95 USD (Free for orders over $125 USD)
- Tracking included
- Estimated delivery: 2-5 business days after fulfillment
- During releases, restocks, or holiday seasons, fulfillment may take longer due to higher order volumes and carrier delays. Please allow a few extra business days for delivery.

Order Fulfillment Time
- Approximately 1-3 business days

Shipping:
- Calculated at checkout
- Tracking included
- Estimated delivery: 7-10 business days after fulfillment
-During releases, restocks, or holiday seasons, fulfillment may take longer due to higher order volumes and carrier delays. Please allow a few extra business days for delivery.

Please note: International orders are subject to duties and the buyer is responsible to pay them. Please see the customs/duties section below for more information.

Order Fulfillment Time
- Approximately 1-3 business days

Shipping:
- Calculated at checkout
- Tracking included
- Estimated delivery: 7-16 business days after fulfillment
-During releases, restocks, or holiday seasons, fulfillment may take longer due to higher order volumes and carrier delays. Please allow a few extra business days for delivery.

Please note: International orders are subject to duties and the buyer is responsible to pay them. Please see the customs/duties section below for more information.

Navidium Shipping Protection: Premium protection for lost, stolen, or damaged packages.

With Navidium you can easily file claims if issues arise.

By deselecting Navidium Shipping Protection at checkout, Adelisa & Co. is not liable for lost, stolen or damaged in transit items.

If you have purchased Navidium Shipping Protection and need to file a claim:
Please e-mail hello@adelisaandco.com with the following information:

Order #

Date ordered:

Did you purchase package protection with your order?

Please provide a brief description of your issue:

USA: No duties/tariffs required.

Canada & International Orders: May incur duties; rates vary by country.

Customs Duties: Buyer is responsible for any duties. Adelisa & Co. cannot predict duty fees.

Unpaid Duties: If order is returned due to unpaid duties, both initial and return shipping costs will be deducted from the refund.

Package Delays: Due to holidays postal delays are possible. Please allow a few extra business days before filing a claim. We appreciate your patience!

Tracking Not Updating:
- Shipping confirmation is sent when your label is created; tracking updates once the carrier receives your package.
- Orders during preorders/releases may experience slight delays due to high volume.
- If your order includes a pre-order item, it ships once all items are ready (typically 2-3 weeks unless noted).
- Fulfillment and shipping times are in business days (Mon-Fri) and exclude holidays.

If you believe your order falls outside of these considerations, please send an email to hello@adelisaandco.com with the following information:

Order #

Date ordered:

Did you purchase package protection with your order?

Please provide a brief description of your issue:

Unfortunately, we cannot make special accommodations to rush an order. All orders are subject to the shipping method you selected at checkout and the respective time frames noted above.

If you wish to cancel your order, please be aware that cancellations are very unlikely, as our fulfillment centre often begins preparing orders shortly after they are placed. We encourage you to email us as soon as possible at hello@adelisaandco.com, and we will do our best to assist, though we cannot guarantee that a cancellation will be possible.