Please see our detailed shipping FAQ page here

USA & Canada

• Returns accepted within 30 days for unused items in original packaging.
  
• Start your return HERE.
  
• A prepaid label will be provided (drop-off at the listed courier).
  
• Refund = cost of shoes minus: $5 return label$3 restocking fee
  
• Original shipping costs are non-refundable.
  
• Final Sale: accessories, clearance, and seconds-quality shoes.
  

UK

• Same as above, but with a $10 return label + $3 restocking fee.
  

Australia

• Same as above, but with a $15 return label + $3 restocking fee.

Other International Orders

Customers cover all return shipping costs.

Email hello@adelisaandco.com to start a return.

Refund = cost of shoes minus $3 restocking fee.

Original shipping costs are not reimbursed.


Final Sale:  

All accessories, clearance items, and seconds-quality shoes are final sale.


Can I exchange my shoes for a different style/size?

We are not able to offer direct exchanges as our inventory is usually limited.


I wore my shoes a few times, and I want to return them. 

Returns are accepted for unused products in their original packaging only. If the item you wish to return does not meet these requirements, we do have a Facebook B/S/T group where you can try to sell your second-hand shoes.


There was an issue with my order, what do I do?

If there is an issue with your order please notify us within 7 days upon receipt of your order.

We have a detailed and helpful sizing page located here.

Please check out our leather care guide here

Yes, we work with both influencers and affiliates. If you are interested in working with us, please follow the link provided here to apply.