Shipping FAQ

Where do you ship From?

All of our items ship from Ontario, Canada.

 

Shipping times & Costs- USA

Our team has 1-5 business days to fulfill and ship your order. Once your order is shipped, shipping time varies depending on the carrier you choose at checkout.

USPS First Class/Priority $7.95 USD Flat Rate Shipping- Tracking is included and approximate shipping time is 5 business days.

Flat rate shipping means your shipping cost won't change, no matter how many things you add to your cart!

DHL Express-

Approximately 1-4 business days. Cost calculated at checkout.

*Please note that if you order during a release or restock, fulfillment time may be longer due to higher volumes of orders.

*Because of the holiday seasons and staffing shortages, many postal carriers are experiencing slight delays. Please allow a few extra business days to account for this.

Shipping times & Cost- Canada

Our team has 1-5 business days to fulfill and ship your order.

Canadian orders are shipped via Canada Post for a flat rate of $11.95USD and take approximately 5-7 business days to be delivered. 

Flat rate shipping means your shipping cost will not go up, not matter how many items you add to your cart!

*Please note that if you order during a release or restock, fulfillment time may be longer due to higher volumes of orders.

*Because of the holiday seasons and staffing shortages, many postal carriers are experiencing slight delays. Please allow a few extra business days to account for this.

Shipping times & Cost- International

Our team has 1-5 business days to fulfill and ship your order.  Please note that international orders are subject to duties and the buyer is responsible to pay them. Please see the duties section below for more information.

International costs & carrier options are calculated at checkout.

*Because of the holiday seasons and staffing shortages, many postal carriers are experiencing slight delays. Please allow a few extra business days to account for this.

How can I protect my package?

Adelisa & Co. is proud to partner with Navidium Shipping Protection. They offer premium package protection for your online orders. When you add Navidium Shipping Protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

 

By deselecting Navidium Shipping Protection at checkout, Adelisa & Co. is not liable for lost, stolen or damaged in transit items.

 

Purchased Navidium Shipping Protection and need to file a claim?


Please e-mail hello@adelisaandco.com with the following information:

 

Order #

Date ordered:

Did you purchase package protection with your order?

Please provide a brief description of your issue:

Customs & Duties

All international customers may be subject to duties (USA & Canadian customers exempt)

All countries have their own values and limits of what can be imported without duties. Adelisa & Co. is not responsible for any customs duties that may incur and cannot predict what you will be asked to pay.

If an item is returned because the buyer did not pay duties, the original cost of shipping the item as well as the shipping we are charged to receive the returned item will be deducted from the refund.

Shipping FAQ

Where do you ship from

All of our items ship from Ontario, Canada.

Shipping Times &  Cost- USA

Our team has 1-5 business days to fulfill and ship your order. Once your order is shipped, shipping time varies depending on the carrier you choose at checkout.

USPS First Class/Priority $7.95 USD Flat Rate Shipping- Tracking is included and approximate shipping time is 5 business days.

Flat rate shipping means your shipping cost won't change, no matter how many things you add to your cart!

DHL Express-

Approximately 1-4 business days. Cost calculated at checkout.

*Please note that if you order during a release or restock, fulfillment time may be longer due to higher volumes of orders.

Shipping Times & Cost- Canada

Our team has 1-5 business days to fulfill and ship your order.

Canadian orders are shipped via Canada Post for a flat rate of $11.95USD and take approximately 5-7 business days to be delivered. 

Flat rate shipping means your shipping cost will not go up, not matter how many items you add to your cart!

*Please note that if you order during a release or restock, fulfillment time may be longer due to higher volumes of orders.

Shipping Times & Cost- International

Our team has 1-5 business days to fulfill and ship your order.  Please note that international orders are subject to duties and the buyer is responsible to pay them. Please see the duties section below for more information.

International costs & carrier options are calculated at checkout.

How do I protect my package?

Adelisa & Co. is proud to partner with Navidium Shipping Protection. They offer premium package protection for your online orders. When you add Navidium Shipping Protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

 

By deselecting Navidium Shipping Protection at checkout, Adelisa & Co. is not liable for lost, stolen or damaged in transit items.

 

Purchased Navidium Shipping Protection and need to file a claim?


Please e-mail hello@adelisaandco.com with the following information:

 

Order #

Date ordered:

Did you purchase package protection with your order?

Please provide a brief description of your issue:

Customs & Duties

All international customers may be subject to duties (USA & Canadian customers exempt)

All countries have their own values and limits of what can be imported without duties. Adelisa & Co. is not responsible for any customs duties that may incur and cannot predict what you will be asked to pay.

If an item is returned because the buyer did not pay duties, the original cost of shipping the item as well as the shipping we are charged to receive the returned item will be deducted from the refund.

 

My package is delayed/tracking isn't updating

Delayed package troubleshooting:

My package has not arrived and is outside of the fulfilment + shipping time frame mentioned above:

-Because of the holiday seasons and staffing shortages, many postal carriers are experiencing slight delays. Please allow a few extra business days to account for this before filling out the claims form below. We appreciate your patience!

My tracking is not updating/has not shipped within the fulfilment time period:

-Please note that shipping confirmation emails are generated when your shipping label is created. Your tracking will update once your order is shipped and received by our third party shipper.

-If you ordered during a preorder or release, packages may take slightly longer because of higher volume.

-If your order contained pre-order items, your order will not ship until the pre-order is fulfilled and everything can ship together. Pre-orders typically ship 2-3 weeks from order date unless otherwise specified.

-Fulfillment and shipping times refer to business days (Mon-Friday) Please also consider any Canadian or US holidays that may have fallen into your purchase window.

If you believe your order falls outside of these considerations, please send an email to hello@adelisaandco.com with the following information:

Order #

Date ordered:

Did you purchase package protection with your order?

Please provide a brief description of your issue:

Can you rush my order?

Unfortunately, we cannot make special accommodations to rush an order. All orders are subject to shipping method you chose at checkout and their respective time frames mentioned above.

My Package is delayed/tracking isn't updating

Delayed package troubleshooting:

My package has not arrived and is outside of the fulfilment + shipping time frame mentioned above:

-Because of the holiday seasons and staffing shortages, many postal carriers are experiencing slight delays. Please allow a few extra business days to account for this before filling out the claims form below. We appreciate your patience!

My tracking is not updating/has not shipped within the fulfilment time period:

-Please note that shipping confirmation emails are generated when your shipping label is created. Your tracking will update once your order is shipped and received by our third party shipper.

-If you ordered during a preorder or release, packages may take slightly longer because of higher volume.

-If your order contained pre-order items, your order will not ship until the pre-order is fulfilled and everything can ship together. Pre-orders typically ship 2-3 weeks from order date unless otherwise specified.

-Fulfillment and shipping times refer to business days (Mon-Friday) Please also consider any Canadian or US holidays that may have fallen into your purchase window.

If you believe your order falls outside of these considerations, please send an email to hello@adelisaandco.com with the following information:

Order #

Date ordered:

Did you purchase package protection with your order?

Please provide a brief description of your issue:

Can you rush my order?

Unfortunately, we cannot make special accommodations to rush an order. All orders are subject to shipping method you chose at checkout and their respective time frames mentioned above.