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      Shipping FAQ

      Where do you ship From?

      All of our items ship from Ontario, Canada.

       

      Shipping times & Costs- USA

      Our team has 1-5 business days to fulfill and ship your order. Once your order is shipped, shipping time varies depending on the carrier you choose at checkout.

      USPS First Class/Priority $7.95 Flat Rate Shipping- Tracking is included and approximate shipping time is 5 business days.

      Flat rate shipping means your shipping cost won't change, no matter how many things you add to your cart!

      DHL Express-

      Approximately 1-2 business days. Cost calculated at checkout.

      *Please note that if you order during a release or restock, fulfillment time may be longer due to higher volumes of orders.

      Shipping times & Cost- Canada

      Our team has 1-5 business days to fulfill and ship your order.

      Canadian orders are shipped via Canada Post for a flat rate of $11.95 and take approximately 5-7 business days to be delivered. 

      Flat rate shipping means your shipping cost will not go up, not matter how many items you add to your cart!

      *Please note that if you order during a release or restock, fulfillment time may be longer due to higher volumes of orders.

      Shipping times & Cost- International

      Our team has 1-5 business days to fulfill and ship your order. Shipping times will vary depending on your location and the shipping option chosen at checkout. Please note that international orders are subject to duties and the buyer is responsible to pay them. Please see the duties section below for more information.

      Ascendia Priority Tracked $13.95. Tracking and insurance are included and approximate shipping time is 7-21 business days.

      This is a flat rate shipping option which means your shipping will not go up, no matter how many items you add to your cart!

      DHL Express- Shipping times & cost will be calculated at checkout depending on your location.

      *Please note that if you order during a release or restock, fulfillment time may be longer due to higher volumes of orders.

      How can I protect my package?

      Adelisa & Co. is proud to partner with Route+. They offer premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

      By deselecting Route+ at checkout, Adelisa & Co. is not liable for lost, stolen or damaged in transit items.

      Purchased Route+ and need to file a claim? File HERE

       

      Customs & Duties

      All international customers may be subject to duties (USA & Canadian customers exempt)

      All countries have their own values and limits of what can be imported without duties. Adelisa & Co. is not responsible for any customs duties that may incur and cannot predict what you will be asked to pay.

      If an item is returned because the buyer did not pay duties, the original cost of shipping the item as well as the shipping we are charged to receive the returned item will be deducted from the refund.

      Shipping FAQ

      Where do you ship from

      All of our items ship from Ontario, Canada.

      Shipping Times &  Cost- USA

      Our team has 1-5 business days to fulfill and ship your order. Once your order is shipped, shipping time varies depending on the carrier you choose at checkout.

      USPS First Class/Priority $7.95 Flat Rate Shipping- Tracking is included and approximate shipping time is 5 business days.

      Flat rate shipping means your shipping cost won't change, no matter how many things you add to your cart!

      DHL Express-

      Approximately 1-2 business days. Cost calculated at checkout.

      *Please note that if you order during a release or restock, fulfillment time may be longer due to higher volumes of orders.

      Shipping Times & Cost- Canada

      Our team has 1-5 business days to fulfill and ship your order.

      Canadian orders are shipped via Canada Post for a flat rate of $11.95 and take approximately 5-7 business days to be delivered. 

      Flat rate shipping means your shipping cost will not go up, not matter how many items you add to your cart!

      *Please note that if you order during a release or restock, fulfillment time may be longer due to higher volumes of orders.

      Shipping Times & Cost- International

      Our team has 1-5 business days to fulfill and ship your order. Shipping times will vary depending on your location and the shipping option chosen at checkout. Please note that international orders are subject to duties and the buyer is responsible to pay them. Please see the duties section below for more information.

      Ascendia Priority Tracked $13.95. Tracking and insurance are included and approximate shipping time is 7-21 business days.

      This is a flat rate shipping option which means your shipping will not go up, no matter how many items you add to your cart!

      DHL Express- Shipping times & cost will be calculated at checkout depending on your location.

      *Please note that if you order during a release or restock, fulfillment time may be longer due to higher volumes of orders.

      How do I protect my package?

      Adelisa & Co. is proud to partner with Route+. They offer premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

      By deselecting Route+ at checkout, Adelisa & Co. is not liable for lost, stolen or damaged in transit items.

      Purchased Route+ and need to file a claim? File HERE

      Customs & Duties

      All international customers may be subject to duties (USA & Canadian customers exempt)

      All countries have their own values and limits of what can be imported without duties. Adelisa & Co. is not responsible for any customs duties that may incur and cannot predict what you will be asked to pay.

      If an item is returned because the buyer did not pay duties, the original cost of shipping the item as well as the shipping we are charged to receive the returned item will be deducted from the refund.