Upcoming restocks: Thursday, September 20 at 9pmEST: Black Cosechas and a MINI restock of Brown Cosechas and Brown Ticuantepes // Tuesday, October 2 at 9pmEST: Paseos. ||| FLAT RATE SHIPPING ON SHOES: USA $7.95 // CANADA $11.95 // International shipping is quoted at check out.
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    Why are prices in US dollars?

    Although we run our shop from Canada, because Nicaragua and the artisans we work with only accept US currency, we keep our prices in US dollars as well.

     

     I am ordering from Canada, when will my order be shipped?

    If you are ordering shoes your order will ship within 1-5 business days from the date of purchase via Canada Post. You have the option of Expedited or Express Parcel at check out.

    If you are ordering a hammock your order will ship within 1-5 business days of ordering. Hammocks are shipped from Nicaragua via DHL express  2-3 business days) - this option includes tracking and insurance. Hammocks are also subject to duties for Canadian customers. 

     

    I am ordering from the US, when will my order be shipped?

    If you are ordering shoes your order will ship within 1-5 business days from the date of purchase. Shoes are shipped from Canada via Canada Post. There are two different shipping options available:Small Packet USA Air (5 to 8 business days) - this option DOES NOT include tracking or insurance. //  Tracked Packet USA (4 to 7 business days) - this option DOES include tracking and insurance.

    If you are ordering a hammock your order will ship within 1-5 business days from the date of purchase. Hammocks are shipped from Nicaragua via DHL express. DHL express (2-3 business days) - this option includes tracking and insurance. 

    US customers do not have to pay duties. 

     

    I am ordering from an International destination, when will my order be shipped?

     If you are ordering shoes your order will ship within 1-5 business days from the date of purchase. Shoes are shipped from Canada via Canada Post Small Packet International Air (5-8 business days) - this option DOES NOT include tracking or insurance.

     Hammocks are shipped from Nicaragua via DHL express (3-5 business days) - this option includes tracking and insurance. They will be shipped within 1-5 business days of ordering them.

     

     I was charged a customs fee on my international order. Do you cover that?

    Adelisa & Co. is not responsible for any customs fees you incur when having the parcel shipped internationally. This does not apply to Canadian shoe orders or for US customers. 

     

    My package hasn't shown up, but the tracking information says it was delivered, what do I do?

    Unfortunately, we cannot be held responsible for lost, stolen or damaged packages.

     

     Do you accept returns/exchanges?

    Yes we accept returns/exchanges. Please contact us within 5 days of receiving your order. If you have any problems with your order, please contact us at adelisaandco@outlook.com. You can read more about our return/exchange policies HERE.

     

    How do I hang my hammock?

    You can check out our hammock hanging guide HERE

     

    Where do the 10% of proceeds go?

    Living in Nicaragua gives us the unique ability to make thoughtful and careful donations to families and individuals we personally come in contact with. Our goal is always to make sustainable donations that will have a long-term impact. So whether it’s supporting education, improving housing, or helping with medical needs, we hope to make a difference in these families lives one donation at a time.

    Check out our blog HERE to read about those we’ve been able to help with your support so far.

     

    If you have a question that isn't in the list above, please e-mail us at adelisaandco@outlook.com!